If you encounter problems with your BedJet’s heating function, such as a total loss of heat or the unit is not reaching the desired temperature, rest assured—we’ve got you covered. Follow these steps to troubleshoot and resolve the issue. The Thermal
If you encounter problems with your BedJet’s cooling functionality including lack of cooling or difference in the selected and "Actual" temperature reading, rest assured—we’ve got you covered. First, to further clarify how the BedJet provides cooling
Having trouble connecting your BedJet to the BedJet Smart Remote App? The following steps will help you quickly identify and resolve common app connection issues. Please follow these troubleshooting suggestions in the order provided to ensure the bes
We apologize for any inconvenience you’re experiencing with your BedJet WiFi connection. Rest assured, we are committed to resolving any issues you encounter. Keep in mind the BedJet 3 does not require a WiFi connection for use and is solely used for
If your BedJet 3 Smart Remote is no longer powering on or the LCD screen is blinking/flashing please follow these steps to troubleshoot your issue. If these steps do not resolve the issue, please reach out to our Customer Care Team for further assist
You can expect on average 9-12 months for a set of AA batteries on your BedJet 3 Smart Remote. If your BedJet 3 Smart Remote is going through batteries quicker than expected, follow these steps to troubleshoot the issue:. Try lowering the sensitivity
If your BedJet is no longer powering on when plugged in, please follow these steps to troubleshoot the issue. Note: The BedJet will show a solid amber/orange color light when powered on under normal operation. Still Having Issues?. If the previously
If your BedJet 3 is displaying a red error light and is not operating, this indicates that your BedJet has encountered an issue. Follow the steps below to determine the exact error code and review the correct troubleshooting steps to help resolve the
A Fault 1 or Invalid ADC Data error typically indicates an error in communication with one of the BedJets internal sensors. If the error persists after reset, please reach out to our Customer Care Team for further assistance. If you are a BedJet owne
A Fault 2 or Thermal tracking error error typically indicates either excessive air flow blockage in your BedJet or failure of the related thermal sensor. Please attempt the following to troubleshoot your issue:. If the error persists after these step
A Fault 3/4 or Extended Thermal Trip error indicates the BedJet is reading a temperature above the expected set point. This can be caused either by excessive air flow blockage or issue with the BedJets thermal sensor. Please attempt the following to
A Fault 5 or Motor RPM Error typically indicates your BedJets motor is not reaching the expected RPM which can be caused by excessive air flow blockage or failure of the motor. Please attempt the following to troubleshoot your issue:. If the error pe
A Fault 6/7 or Heater Stuck On error indicates the BedJet is reading a temperature above the expected set point. This can be caused either by excessive air flow blockage or issue with the BedJets thermal sensor. Please attempt the following to troubl
At most settings, the BedJet uses very little power (a few hundred watts at most). Therefore, it’s unlikely that the breaker is flipping due to power overload. The machine has no trouble maintaining the desired temperature for as long as you like. Ne
If you’re trying to set up a Biorhythm schedule using the BedJet Smart Remote app or your physical remote and you encounter the message ‘Fixed time steps are too long given current clock time’, it means that the initial step of the schedule is too le
We are more than happy to provide additional height links at no cost for BedJet owners within the two year comprehensive warranty period. For those outside the warranty period, additional height links can be ordered here: BedJet Height Links. Do make
If your BedJet 3 Smart Remote is physically broken, damaged, or lost, please reach out to our Customer Care Team for further assistance. If you are a BedJet owner covered by the two-year comprehensive warranty, we will gladly replace the BedJet 3 Sma
If your BedJet isn’t delivering the same airflow you’re used to—whether you have a Single or Dual Zone setup—follow these steps to get back to peak performance. Air filter: Remove and clean the filter. A clogged filter can drastically reduce airflow.