Troubleshooting BedJet Heating Issues

If you encounter problems with your BedJet’s heating function, such as a total loss of heat or the unit is not reaching the desired temperature, rest assured—we’ve got you covered. Follow these steps to troubleshoot and resolve the issue.

Step 1: Reset the Thermal Protection Switch

The Thermal Protection Switch can deactivate the BedJet’s heating element in specific situations, such as when Turbo heating is used repeatedly.

1. Power Off: Completely power off your BedJet unit.
2. Unplug: Unplug the BedJet from the wall outlet.
3. Wait: Leave the BedJet unplugged for 1 minute.
4. Restart: Plug the BedJet back in and turn it on.
5. Cool Mode: Run the BedJet on Cool mode for at least 2 minutes.
6. Switch to Heat: After the cooldown period, switch to Heat mode and check if the issue persists.

Step 2: Check Power Source

• Ensure that the BedJet is directly plugged into a wall outlet. Some power strips or extension cords may not provide the appropriate power needed for the BedJet’s heat modes.

Step 3: Extreme Cold Rooms

• If you’re using the BedJet in extremely cold rooms (such as temperatures in the 50s or below), be aware that the BedJet heater may have trouble reaching the highest temperature settings.

Still Having Issues?

If the previously mentioned steps do not resolve the issue, please reach out to our Customer Care Team for further assistance. If you are a BedJet owner covered by the two-year comprehensive warranty, we will gladly replace the BedJet at no cost if necessary. For all other customers, we will be pleased to offer repair or replacement options for the BedJet.