Troubleshooting BedJet Cooling Issues

If you encounter problems with your BedJet’s cooling functionality including lack of cooling or difference in the selected and "Actual" temperature reading, rest assured—we’ve got you covered. First, to further clarify how the BedJet provides cooling to your bed:

The BedJet uses the convective method of cooling which is really effective for keeping you cool in bed if your bedroom temperature is 78 degrees and under. It is not a portable air conditioner and not a replacement for no air conditioning super-hot bedrooms (like a 90 degree Arizona summer bedroom with no AC). BedJet uses the cooler air from the floor of your room which is typically a few degrees cooler than your thermostat.

The lowest temperature the BedJet will attain will be as low as the ambient air temperature of the bedroom with the cooling effect diminishing in excessively hot rooms. It would not be unusual to see a difference of 1-3° or more from the thermostat depending on where the BedJet is located in relation to the thermostat. Additionally, although you can select a lower temperature on the remote, the way the BedJet is designed does not allow a cooler temperature than the ambient reading of the room.

After reading and understanding this info, please follow these steps to ensure your BedJet can perform as its peak capacity:

Step 1: Check for blockages of the BedJets air flow

1. Inspect the BedJet air hose: Check for things like socks that may have fallen into the hose
2. Clean the air filter: Remove and clean the BedJet air filter. Even small amounts of dust buildup can impact the performance of the BedJets air flow and cooling effect.
3. Ensure sheets/bedding are not bunching at the nozzle: Pull your sheets/bedding or Cloud Sheet tight to avoid air flow being blocked at the nozzle where air flow enters the bed

Step 2: Check/compare the bedrooms ambient temperature

1. Check the thermostat:Keep in mind the temperature reading on your thermostat can differ from the true ambient temperature due to factors such as location in the room.
   1. If no thermostat is present, attempt to take reading of the room temp via another temperature reading device
2. Check the "Actual" temperature showing on your BedJet remote or app
3. Compare temperatures: A difference of up to 3° can be normal between the BedJets temperature reading and the room thermostat due to factors such as location of the unit within the room in relation to the thermostat.

Step 3: Excessively Hot Rooms

• If you’re using the BedJet in excessively hot rooms (such as temperatures in the 80s or above), be aware that the BedJets cooling effectiveness can diminish due the nature of convective cooling systems. 

Still Having Issues?

If the previously mentioned steps do not resolve the issue, please reach out to our Customer Care Team for further assistance. Please provide information on the steps already take to troubleshoot the issue.