BedJet Smart Remote App Connection IssuesUpdated 2 months ago

Having trouble connecting your BedJet to the BedJet Smart Remote App? The following steps will help you quickly identify and resolve common app connection issues. Please follow these troubleshooting suggestions in the order provided to ensure the best results: 

1. Full App and Phone Reset:
   1. Delete the BedJet app from your phone.
   2. Power off both your phone and the BedJet unit.
   3. Reinstall the BedJet app.
   4. Retry the connection.
2. Check Bluetooth and Location Services:
   • Ensure that both Bluetooth and location services are enabled on your phone.
   • Allow necessary permissions for the app to locate and connect to your BedJet.
3. Try connecting from a different device
   • Install the app on another phone or tablet to test connectivity.
   • This helps determine if the connection issue is specific to your current device.
   • If the connection is successful on the second device, this may indicate an issue with the original phone or tablet.

Still Having Issues?

If you continue to experience issues with your connection, please contact our Customer Care Team and provide the following details:

• Phone Model: Which type/model of phone are you using?
• BedJet model: Which version of the BedJet are you using?
• BedJet app version: Which version of the app do you have installed?
• Firmware Version (BedJet 3 only): On your BedJet, navigate to Menu > Remote Setup > FIRMW Version. Let us know the version displayed.
• Error Messages: Are you receiving any specific error messages during connection attempts?