Troubleshooting BedJet App Connection Issues

We apologize for any inconvenience you’re experiencing with your BedJet WiFi connection. Rest assured, we are committed to resolving any issues you encounter. Keep in mind the BedJet 3 does not require a WiFi connection for use and is solely used for firmware updates, if preferred this part of the setup can be skipped.

Please attempt the following troubleshooting steps to resolve your app connection issue:

1. Full Power Cycle:

• Unplug your BedJet from the outlet and let it rest for a minimum of 30-40 seconds. This gives it a chance to catch its breath.
• While the BedJet is taking its timeout, uninstall the BedJet 3 app from your device.
• Power off your device completely and then power it back on.
• Reinstall the BedJet 3 app.

2. Reconnect to WiFi:

• Plug your BedJet back in.
• Reattempt the connection to WiFi.

3. Mesh WiFi Networks:

• If you’re using a Mesh-type WiFi network (like Google/Nest, Eero, etc.), you might need to tweak a setting.
• Go to your WiFi network settings and look for an option called “Unmetered Connection.” Select it to allow the BedJet to connect seamlessly.

Still Having Issues?

If you continue to experience issues with your connection, please contact our Customer Care Team and provide the following details:

• What type of device are you using the BedJet 3 app on?
  • Brand/model of the phone or tablet being used
• What brand/model WiFi router do you have?
• Who is your internet service provider?
• What is the serial number on your BedJet starting with “CDG” or “HH”?
• What is the current firmware version on your BedJet?
  • Select “Menu” on the remote
  • Select “Remote Setup”
  • Select “FIRM. Version”
  • Provide the numbers including those in the parenthesis