If your PowerLayer Adjustable Bedframe is no longer activating or adjusting at all when selecting an option on your remote, follow these steps in order to attempt to troubleshoot and resolve your issue. Still Having Issues?. If the previously mention
If your PowerLayer Adjustable Bedframe is stuck in an upright position despite troubleshooting steps, follow these steps to bring your PowerLayer to a Flat position until a resolution can be provided by our Customer Care Team.
If your PowerLayer Adjustable Bedframe is adjusting only a small amount regardless of the button/preset selected, it is likely a power outage has occurred causing the PowerLayer to lose its position tracking. Press the FLAT button on your PowerLayer
If your PowerLayer Adjustable Bedframe remote preset options or memory buttons are not functioning when selected it is likely a power outage has occurred causing the PowerLayer to lose its position tracking. Press the FLAT button on your PowerLayer r
If your PowerLayer Adjustable Bedframe is allowing you to raise but will not lower or return to Flat, this is likely due to obstructions below the frame. Raise the PowerLayer via your remote and check under the frame for any object which are preventi
If your King size PowerLayer (two Twin XL frames) is not moving together in a synchronized way, follow these steps to attempt to troubleshoot and resolve your issue:. Still Having Issues?. If the previously mentioned steps do not resolve the issue, p
If your PowerLayer Adjustable Bedframe is wiggling only a small amount up and down when adjusting, this likely indicates the Child Lock function has been turned on. Follow these steps to turn off the Child Lock function to see if this is the cause:.