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Troubleshooting & Diagnostics

My BedJet will not connect to the Smart Remote App

The BedJet requires a Bluetooth connection to pair with the BedJet Smart Remote app. Follow these steps to ensure a successful connection:. If the app does not detect the BedJet during pairing, try the following steps:. Perform a Full Reset of the Be

What are the current BedJet Smart Remote app versions?

The current iOS version is 2.5 (1). The current Android version is 1.0.4 (15).

My Biorhythm sequence will not run from the App

You can attempt to correct the issue by resetting both your BedJet and phone. Pair to your phone, and try building/running your Biorhythm Schedule to see if this worked. If this does not work, please contact us for additional support options.

I am experiencing an issue not listed here

Please report all issues/bugs with the BedJet Smart Remote App to our Customer Support Team, by emailing [email protected] with a description of the problem and the device you're using. Screenshots are always very helpful!

Where can I find the BedJet Smart Remote App?

The BedJet Smart Remote App offers all the features of the physical BedJet Remote, including one-touch memory keys, programmable Biorhythm cycle scheduling, and fully customizable sleep temperature settings. Additionally, the app allows you to config

My BedJet 3 Smart Remote will not connect

We apologize for any inconvenience you’re experiencing with your BedJet remote connection. Rest assured, we are committed to resolving any issues you encounter. Please attempt the following troubleshooting steps to resolve your app connection issue:.