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Shipping and Delivery

How do I track my BedJet order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. BedJet orders typically ship within 2-3 business days of placing

What is your shipping policy?

Shipping to US, Canada, EU, UK:. Our standard shipping time within the US, Canada, UK, and EU is 3-5 business days from the date of shipment. Expect orders to ship within 1-2 business days from the order date. Refurbished BedJet orders ship within 7-

What if my package gets lost or arrives damaged?

At BedJet, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or by calling 401-404-5250 with your order number and a

What is the shipping dimensions/weight of the BedJet?

The BedJet 3 Climate Comfort System will ship with the following package weight/dimensions:. The BedJet 3 accessory items will ship with the following package weight/dimensions:. Note: Multi-item orders may ship in combined packaging with larger dime

What is your UK VAT number?

For our UK customers, we aim to provide full transparency regarding VAT. As a VAT-registered business in the UK, prices listed on our website reflect totals including UK VAT, in compliance with UK regulations. Our VAT registration number is : GB41397

How is the BedJet packaged?

The BedJet 3 Climate Comfort System is carefully packaged to ensure it arrives ready to provide your best night's sleep. Currently, the system is shipped in our signature blue and white box design. Starting this Fall, we are transitioning to an eco-f

How do I cancel my order?

Our eCommerce fulfillment system works incredibly fast to get folks orders out to them as quickly as possible. Please contact our Customer Care team at [email protected] or by calling 401-404-5250 immediately for the best chance at catching your order

How do I exchange my Cloud Sheet?

Ordered the wrong Cloud Sheet? No need to worry!. BedJet offers a 60-day return/exchange window, we pay for the return shipping (US/Canada/EU/UK only) and we give fast 100% refunds with absolutely no restocking fees (provided nothing is missing or da

How do I edit my order?

Our eCommerce fulfillment system works incredibly fast to get folks orders out to them as quickly as possible. Please contact our Customer Care team at [email protected] or by calling 401-404-5250 immediately for the best chance at catching your order