Select "Contact Us" to send a message and our Customer Care team will respond within one business day.

Email our team directly: info@bedjet.com

Mailing Address:
BedJet
17 JT Connell Highway
Newport, RI 02840

Call us to talk to an actual human being at our offices in Rhode Island:

Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET

BedJet Support Center

Included in your PowerLayer box is a detailed installation manual that will guide you through the process of assembly and initial setup. It will take approximately 20&#x2013;30 minutes to complete installation. A video guide is provided here, and feel free to contact our Customer Care Team directly if you run into any issues while installing your PowerLayer.<iframe src="https://player.vimeo.com/video/789054823?h=b145e896f7" width="640" height="564" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

Included in your PowerLayer box is a detailed installation manual that will guide you through the process of assembly and initial setup. It will take approximately 20–30 minutes to complete installation. A video guide is provided here, and feel free

Installing a PowerLayer on an existing bedframe

PowerLayer Adjustable Bed Frame

Video Support Guides

My BedJet is no longer heating

My BedJet is not Cooling

BedJet Smart Remote App Connection Issues

BedJet WiFi Connection Issues

My BedJet remote is dead or the screen is flashing

My BedJet remote is going through batteries too quickly

My BedJet is not powering on

Why is My BedJet Showing a Red Error Light?

BedJet Error 1: Invalid ADC Data

BedJet Error 2: Thermal Tracking Error

BedJet Error 3/4: Extended Thermal Trip

BedJet Error 5: Motor RPM Error

BedJet Error 6/7: Heater Stuck On

My BedJet is tripping my circuit breaker

My Biorhythm schedule will not start and shows the message "Fixed time steps are too long given current clock time"

I need more height links for my BedJet

My BedJet remote is lost or broken

Weak Airflow from Your BedJet

Troubleshooting & Diagnostics

How to Set Up Your BedJet

BedJet Cooling Mode: Tips for Better Enjoyment

BedJet Heating Mode: Tips for Better Enjoyment

My feet are too cold when using the BedJet

Heating Mode: Turbo Heat Tips

Cooling Felt Only on Your Feet and Not on Your Body?

Don’t Like Feeling the Air Blowing Under the Covers?

BedJet Operating Modes

BedJet Maximum Shut Off Times Overview

How to clean the BedJet air filter

How to Pair Your BedJet 3 Smart Remote

Naming Your BedJet 3 Device

How to Pair Your BedJet V2 Remote

Adjusting the Sleep Timeout on Your BedJet 3 Remote

How to Disable Backlighting on Your BedJet 3 Remote

Adjust the Brightness of Your BedJet 3 Remote Screen

Adjust the "Shake & Wake" sensitivity on your BedJet 3 remote

Changing Temperature Units on Your BedJet 3 Remote

Verify the firmware version on your BedJet 3 remote

Disabling Audible Beep Notifications on your BedJet 3 Remote

Accessing the Error Diagnostic Log on your BedJet 3 Remote

Adjusting the BedJet 3 Light Panel Ring Settings

Setting the Clock Time on Your BedJet 3 Remote

Enabling Low Power Mode on your BedJet 3 Remote

Disabling WiFi on your BedJet 3 remote

Factory Reset your BedJet 3

Saving Settings with BedJet 3 Memory Buttons

Create a Biorhythm schedule using the physical BedJet 3 Smart Remote

BedJet User Manuals

Setup & Instructions

Saving Settings to Memory Keys on the BedJet 3 Remote

Cleaning the BedJet 3 Air Filter

Check and Update the BedJet Firmware

Create Biorhythm & Save to M Key Using the BedJet LCD Smart Remote

BedJet Smart Remote New Device Setup

BedJet Climate Comfort System

My BedJet will not connect to the Smart Remote App

What are the current BedJet Smart Remote app versions?

My Biorhythm sequence will not run from the App

I am experiencing an issue not listed here

Where can I find the BedJet Smart Remote App?

My BedJet 3 Smart Remote will not connect

Create a Biorhythm schedule using the BedJet 3 Smart Remote App

Pairing Your BedJet with the BedJet Smart Remote App

How to Rename Your BedJet in the BedJet Smart Remote App

How to Adjust Audio and Light Settings in the BedJet Smart Remote App

How to Set the Clock Time Using the BedJet Smart Remote App

How to Change the Temperature Unit in the BedJet Smart Remote App

How to Check Your Firmware Version in the BedJet Smart Remote App

How to Factory Reset Your BedJet Using the BedJet Smart Remote App

How to Switch Between BedJets in the BedJet Smart Remote App

How to Update Firmware Using the BedJet Smart Remote App

How to Connect Your BedJet to WiFi Using the BedJet Smart Remote App

BedJet Smart Remote App

Pairing your Vet BedJet Model 1222NA Remote

Pairing your Vet BedJet Model VET‐800NA Remote

Vet BedJet Model VET‐800NA HEPA Filter Change Reset

Vet BedJet Model VET‐800NA HEPA Filter Overview

Vet BedJet Model 1222NA HEPA Filter Overview

Vet BedJet Animal Warmer User Manuals

Vet BedJet Thermal Safety Details

Vet BedJet Specifications

What is the Vet BedJet Animal Warmer Warranty?

Frequently Asked Questions

Vet BedJet Animal Warmer

How do I track my BedJet order?

What is your shipping policy?

What if my package gets lost or arrives damaged?

What is the shipping dimensions/weight of the BedJet?

What is your UK VAT number?

How is the BedJet packaged?

How do I cancel my order?

How do I exchange my Cloud Sheet?

How do I edit my order?

Shipping and Delivery

Can I Travel with My BedJet?

How does the BedJet work?

How loud is the BedJet?

Does the BedJet have an air filter?

How much power does the BedJet use?

How does the BedJet Cool?

Can I use the BedJet on only one side of my bed?

What is the BedJet made from?

Does BedJet work with weighted blankets?

Does the BedJet require maintenance?

How long will the BedJet last?

Is it safe to use my BedJet with pets?

How long is the BedJet power cord?

What is the length/diameter of the BedJet air hose?

Will the BedJet fit under my bed?

Does the BedJet work with adjustable beds?

What is the difference between Single and Dual Zone Systems?

What is the difference between the King and Split King Dual Zone Systems?

Will the BedJet save me money on utility bills?

Can the BedJet be used internationally?

Is WiFi required to use the BedJet 3?

What is the difference between the BedJet 3 and BedJet V2?

What kind of EMF emissions does the BedJet produce?

Is it safe for the BedJet to be under my bed?

Where can I find replacement parts for my BedJet?

Is there a 220V international model available?

How do I check/what is the current BedJet 3 firmware version?

How do I update the firmware on my BedJet 3?

What is included with the BedJet?

Which BedJet setup should I order?

Do you offer a referral program?

How does the BedJet Heat?

What Are the Dimensions and Weight of the BedJet?

Do you offer a refurbished Dual Zone System for Couples?

Can I upgrade from a single BedJet to a Dual Zone System?

Is registering the product necessary for the BedJet warranty?

Do you offer a military discount?

What payment options do I have when ordering?

Can I finance my order with a payment plan?

Can I order with an HSA or FSA?

I forgot to use my discount code

What's the difference between the BedJet 3 and BedJet 3 Mini?

BedJet Climate Comfort Sleep System

Is the Cloud Sheet required?

How do I wash my Cloud Sheet?

What sizes do the Cloud Sheets come in?

What is the Cloud Sheet thread count?

What is the Cloud Sheet made of?

Is the Cloud Sheet available in different colors?

What if I have a Full size bed?

Does your King Cloud Sheet fit a California King bed mattress?

Which Cloud Sheet should I order?

Where does the air hose connect on the Cloud Sheet?

What size Cloud Sheet should I order?

Cloud Sheet

What is the standard BedJet Warranty?

What is the 4-Year Extended Warranty Protection Plan from Mulberry?

What if I break a part?

What if I bought my BedJet on another website?

Is the BedJet I purchased from Amazon covered by a warranty?

How do I make a warranty claim for a BedJet purchased through Amazon?

Warranty

What is the BedJet Return Policy?

How do I start a return?

Are Cloud Sheets returnable?

How long do refunds take?

Returns

Lowering PowerLayer During a Power Outage

Factory Resetting the PowerLayer

Reset Synchronized King back to Split King

Pairing Your Remote to the PowerLayer

How to Pair Your BedJet 3 Remote with PowerLayer

Pairing Two Twin XL PowerLayers to Create a Single King Layer

Using the Child Lock Feature on Your PowerLayer Remote

Adjusting the PowerLayer Remote Sleep Timer

Adjusting the PowerLayer Remote Brightness

How to Set PowerLayer Positions to Memory Buttons

Switching PowerLayer Massage Modes

Understanding Preset Positions on the BedJet PowerLayer Remote

Adjusting PowerLayer with the BedJet 3 LCD Remote

PowerLayer Massage Motor Settings on BedJet 3 LCD Remote

Setting the PowerLayer Alarm function on BedJet 3 LCD Remote

Adjusting the PowerLayer Remote "Shake & Wake" Setting

PowerLayer User Manuals

PowerLayer will not activate or move at all

PowerLayer is stuck in raised position after troubleshooting

PowerLayer only adjusts in small amounts no matter the button pressed

PowerLayer preset or memory buttons are not functional

PowerLayer moving but will not return to Flat

King Mattress PowerLayer (two Twin XL frames) not moving in synchronized fashion

Installing a PowerLayer on an existing bedframeUpdated a year ago